36ok Responsible Gaming — Your Protection is Our Priority
Gaming should be a source of fun, not problems — 36ok is always by your side to ensure a safe and informed playing environment.
Let Gaming Be Enjoyable, Stress-Free
36ok believes online gaming is a form of entertainment — it should never be a source of financial pressure or mental distress. That is why we are committed to creating a responsible gaming environment for every player.
Only those aged 21 and above may participate on our platform. We give equal importance to your age, mental wellbeing, and financial situation. When gaming begins to cross the line from entertainment into a problem, taking action at the right time is the wisest choice.
At 36ok, you have full control over your own account. Set deposit limits, take a break, or choose a temporary self-exclusion — all tools are easy to access.
Gambling Warning
Keep the following in mind before participating in gaming:
- Never bet more than you can afford to lose.
- Do not keep playing to chase your losses.
- Gaming is not a guaranteed way to earn — it is entertainment.
- Avoid playing when drinking alcohol or under mental stress.
- For ages 21+ only — opening an account is prohibited for those under 21.
6 Important Safety Measures for You
Set Deposit Limits
Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately, and a 24-hour waiting period applies to increase it — so that decisions are not made impulsively.
Time Limits & Breaks
Set a daily time limit for playing. When the set time is up, your session ends automatically. You can also take a "cooling-off" break for 24 hours, 7 days, or 30 days — very effective for keeping a clear head.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose a temporary or long-term self-exclusion. During self-exclusion, you will not be able to log in to your account, and no promotional messages will be sent to you.
Review Gaming History
Log in to your account at any time to view your gaming history, win/loss records, and deposit and withdrawal details. Understanding your own spending patterns helps you make informed decisions.
24/7 Support Service
For any gaming-related concerns or issues, our support team is available around the clock. Chat with us in Bengali or English via live chat, or email us at [email protected].
Age Verification
36ok only allows individuals aged 21 and above to operate an account. Proof of age may be required during account verification. We are firmly committed to protecting minors.
Recognise the Signs of Problematic Gaming
Ask yourself the following questions to understand whether gaming is becoming a problem. If most answers are "yes", you should seek help:
- 1 Are you spending more time and money on gaming than you planned?
- 2 Do you keep coming back to play in order to recover money you have lost?
- 3 Have you lied about gaming or hidden it from family and friends?
- 4 Is gaming causing problems in your household, job, or relationships?
- 5 Have you tried to stop gaming but been unable to?
- 6 Do you feel restless, anxious, or irritable when not gaming?
Healthy & Safe Gaming Habits
Set Your Budget in Advance
Set a fixed budget for gaming at the start of the month and do not exceed it. Only spend money that you can afford to lose without it affecting your life.
Set a Time Limit for Playing
Do not play continuously beyond a set time. Take breaks in between — get up, drink some water, and focus on other activities. Other areas of life are equally important.
See It as Entertainment
Gaming is for enjoyment — not as a way to earn. Celebrate a win, take a loss in stride, and play more carefully next time.
How to Set Limits & Breaks
Deposit Limit
After logging in to your 36ok account, set your deposit limit from the "Account Settings" section. Once you set a daily maximum, no further deposits above that amount will be accepted via bKash, Nagad, Rocket, or any other method. Decreasing the limit is immediate; contact our support to increase it.
Session Time Limit
Set a limit on how long you play in one sitting. When the session time limit is reached, a warning will appear on screen and your account will automatically log out if needed. This feature is especially helpful for avoiding long sessions late at night.
Self-Exclusion Process
To request self-exclusion, let our support team know via live chat or at [email protected]. We will deactivate your account promptly. Do not attempt to open a new account during exclusion — the system will detect it.
Loss Limit
Set in advance how much you can afford to lose within a given time period. Once the loss limit is reached, no further bets can be placed — protecting you from a sudden large loss. Use this alongside your deposit limit for financial protection.
Reality Check
At set intervals, a message appears on screen showing how long you have been playing and how much you have won or lost. This "reality check" helps you stay aware and gives you the opportunity to take a break at the right time.
If You Have a Problem, Talk to Us
A gaming problem is nothing to be ashamed of — it can happen to anyone. What matters is seeking help at the right time. The 36ok support team will listen to you confidentially and help you take the necessary steps.
Get in touch with our team:
Log in to the site and speak with us via live chat at any time — 24 hours a day, 7 days a week.
To share detailed information, email us at [email protected] — in Bengali or English.
The Family's Role in Protecting Minors
36ok is a strictly 21+ platform. Take the following steps to ensure no family member can accidentally access this site:
- 1 Never share your account password with other family members.
- 2 Use parental controls or filtering software on your browser.
- 3 It is best not to leave auto-saved passwords enabled on devices used by children.
- 4 Have open conversations about gaming within the family — awareness is the best protection.
Questions & Answers About Responsible Gaming
Play Responsibly and Enjoy
Start gaming at 36ok with awareness. Enjoy everything from cricket betting to slots in a safe environment.