36ok's Privacy Policy — Your Information Is Safe With Us

36ok is a trusted online gaming platform that provides cricket betting, live casino, slots, and various other gaming services for users in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities.

In this Privacy Policy, the terms "36ok", "we", and "our" refer to the organization operating the 36ok platform. "You" or "user" means any individual who uses our website (36ok.bar) or related services.

This policy is an integral part of our Terms and Conditions and both documents should be read together.

36ok collects various types of information that help us improve our service quality and provide you with the best experience. Below we detail the categories of information we collect.

2.1 Registration & Account Information

When you create an account on 36ok, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number (linked to bKash, Nagad, or Rocket)
• Email address (optional)
• Password (stored in encrypted form — never readable in plain text)

2.2 Financial Transaction Information

The following information is recorded during deposits and withdrawals:

• Payment method type (bKash, Nagad, Rocket)
• Mobile wallet number
• Transaction amount and time
• Transaction reference number

We do not collect any bank card or direct bank account information, as we handle transactions through mobile banking methods only.

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game history and betting records
• Win/loss statistics
• Time spent on the platform
• VIP level and rewards history
• Bonus usage records

2.4 Technical Information

Our system automatically records the following technical information:

• IP address and device information
• Browser type and version
• Operating system
• Login time and date
• Cookie and session data
• Page visits and navigation patterns

36ok uses your information only for specific and legitimate purposes. We do not sell your information to third parties for commercial gain.

3.1 Service Operation & Improvement

• Completing account creation and verification processes
• Processing financial transactions and maintaining records
• Providing customer support services
• Resolving technical issues on the platform
• Personalizing the gaming experience

3.2 Security & Fraud Prevention

• Detecting unauthorized access and fraud
• Monitoring account security
• Age verification (ensuring 21+)
• Detecting multiple accounts

3.3 Communication & Notifications

• Sending important account-related notifications
• Transaction confirmation messages
• Security alerts
• Relevant promotional information (based on your consent)

3.4 Responsible Gaming

By analyzing patterns in your gaming behavior, we identify problematic gambling patterns and, where necessary, activate responsible gaming tools. This is done for your protection.

36ok maintains industry-standard technical and organizational security measures to protect your personal information.

4.1 Technical Safeguards

• SSL Encryption: Our entire website is secured with SSL/TLS encryption. All data exchanged between your browser and our servers is transmitted in encrypted form.
• Password Hashing: Your password is never stored in plain text — it is transformed using a strong cryptographic hashing algorithm.
• Firewall & Intrusion Detection: Our server infrastructure is protected by advanced firewalls and automated threat detection systems.
• Regular Security Audits: Our systems undergo regular security audits.

4.2 Access Controls

Your information can only be accessed by authorized staff, and only to the extent necessary for carrying out their responsibilities. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may need to be kept for a defined period to fulfill legal obligations or resolve disputes.

36ok does not sell, rent, or improperly disclose your personal information to third parties. However, limited sharing may be necessary in certain circumstances.

5.1 Payment Processors

To complete financial transactions, we share necessary information with mobile financial service providers such as bKash, Nagad, and Rocket. This sharing is solely for the purpose of completing transactions.

5.2 Game Providers

Our platform features games from established providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. Limited session data may be exchanged through a secure connection with these providers' technical systems — but not information that identifies you personally.

5.3 Legal Obligations

We may be required to provide information in response to a lawful order or summons from a competent court, government authority, or regulatory body. In such cases, we will try to notify you in advance wherever possible.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such situations, we will notify users in advance.

36ok uses cookies and similar technologies on its website to enhance your browsing experience and ensure important site functionality.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions and validating security tokens. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and game settings.

6.3 Analytical Cookies

These cookies collect statistical data about site usage, which helps us improve our platform. The data collected is generally in anonymized form.

6.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will affect much of the site's functionality and you may not be able to log in properly.

You have the following rights regarding your personal information, and 36ok is committed to respecting them.

7.1 Right to Access

You can contact us at any time to find out what information we hold about you. We will provide you with a copy within a reasonable time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you can contact us to have it corrected. It is also possible to update certain information directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information immediately due to legal obligations, ongoing disputes, or the need to retain financial transaction records.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications. In that case, we will immediately stop using your information for that purpose.

7.5 Right to Close Your Account

You may request to close your 36ok account at any time. Please contact our support team directly for this.

36ok is intended for individuals aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we learn that a person has created an account while under the age of 21, we will immediately suspend that account and take steps to delete the associated information.

A note for parents — if your child has accidentally created an account, please contact us and we will take prompt action.

The 36ok platform may occasionally reference third-party services. This Privacy Policy applies only to 36ok's own collection and use of information.

Third-party services follow their own privacy policies, over which we have no control. We recommend that you read the privacy policy of any third-party service before using it.

36ok may update this Privacy Policy from time to time. This policy may be revised in response to technological changes, the addition of new services, or legal requirements.

For significant changes, we will:

• Display a clear notice on the platform
• Notify registered users via email or message
• State the effective date of the updated policy

If you continue using the platform after any changes, you will be considered to have accepted the terms of the new policy. If you do not agree, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 36ok support team in the following ways:

For privacy-related requests, especially requests to access, correct, or delete your data, please write to us by email and provide details along with your account information.

We will try to respond to your request as soon as possible. For more detailed assistance, you can also visit our FAQ page.