36ok Terms & Conditions

36ok is an online gaming platform that provides cricket betting, live casino, slot games, fishing games, and other entertainment services for users in Bangladesh. The term "platform" in this document refers to the 36ok website, application, and all related services.

These terms apply to the use of every service offered by 36ok. In addition to these terms, our Privacy Policy and Responsible Gaming Guidelines are also in effect. In the event of any conflict, these terms will take precedence.

36ok reserves the right to modify these terms at any time without prior notice or with short notice. Continuing to use the platform after any changes will be taken as your acceptance of the updated terms.

2.1 Age Requirement

You must be 21 years of age or older to open an account and use the services at 36ok. If a person registers with false information and it is later proven that they were under 21, that account will be closed immediately and all associated transactions will be considered void.

2.2 One Person, One Account

Each user may create only one account. Operating multiple accounts by the same person is strictly prohibited. Violating this rule may result in suspension or closure of all associated accounts, along with forfeiture of any earned bonuses and winnings.

2.3 Accuracy of Information

All information provided at the time of registration must be true, accurate, and up to date. 36ok may request additional documents for identity verification at any time. Failure to cooperate with the verification process may result in the account being temporarily or permanently closed.

3.1 Accepted Payment Methods

36ok currently accepts the following Mobile Financial Services (MFS) methods:

• bKash — Bangladesh's most popular mobile wallet
• Nagad — Digital wallet service from the postal department
• Rocket — Mobile wallet service from Dutch-Bangla Bank

3.2 Minimum Deposit & Withdrawal

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. However, this time may increase if identity verification is incomplete or unusual transactions are detected.

3.4 Transaction Responsibility

36ok will not be responsible for any loss caused by providing an incorrect account number or information during a deposit or withdrawal. Please carefully verify all transaction details before confirming. If you experience any issue with a transaction, please contact the support team immediately.

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳32,000 → ৳15,000 bonus → Total balance ৳47,000

4.2 Wagering Requirement

A 25x wagering requirement must be met before the welcome bonus can be withdrawn. Wagering is calculated only on the bonus amount, not on the combined total of deposit and bonus.

4.3 General Bonus Terms

• Each bonus offer applies to one user or one household only.
• 36ok reserves the right to cancel a bonus if misuse is suspected.
• Funds earned from a bonus cannot be withdrawn before the wagering requirement is met.
• Claiming bonuses using multiple accounts will be considered fraud.
• 36ok reserves the right to modify or cancel any bonus offer.

5.1 Fair Play Policy

36ok operates as a safe and fair platform. We use verified game software and SSL encryption to ensure fair play. Any attempt to control or influence the outcome of a game will result in account closure.

5.2 Prohibited Activities

The following activities are strictly prohibited on the 36ok platform:

• Placing bets or playing games using software bots, automation tools, or artificial intelligence.
• Colluding with other users to predetermine game outcomes.
• Exploiting technical errors or vulnerabilities in the platform for personal gain.
• Using the platform for money laundering or any illegal activity.
• Attempting to gain unauthorized access to another user's account.

5.3 Sports Betting

For sports betting, 36ok offers various markets including cricket, football, kabaddi, and other sports. If a match or event is cancelled or officially postponed, 36ok reserves the right to void or reschedule the associated bets.

36ok's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.3% weekly cashback
• Gold: Up to 0.5% weekly cashback
• Platinum: Up to 0.6% weekly cashback
• Diamond: Up to 0.8% weekly cashback

Advancement to a higher VIP tier depends on regular and active participation on the platform. 36ok reserves the right to change VIP benefits, cashback rates, and terms.

7.1 Login Security

Keep your 36ok account password and login details completely confidential. It is advisable not to share this information with any third party. If you believe unauthorized access to your account has occurred, contact the support team immediately.

7.2 Account Transfer Prohibited

Transferring, selling, or renting your account to any other person is strictly prohibited. If any such situation is detected, the associated account will be closed immediately.

36ok reserves the right to temporarily or permanently close an account in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraud, deception, or money laundering.
• Failure to provide required documents for identity verification.
• Operating multiple accounts.
• Evidence of bot or automated tool usage.
• Harassment or misconduct toward other users.

36ok is a firm believer in responsible gaming. We encourage users to enjoy games in a healthy and controlled manner. You can set deposit limits, betting limits, or break features on your own account.

If you notice signs of gaming addiction or related issues, you will find detailed information and support on our Responsible Gaming page. If in doubt, contact our support team.

All content on the 36ok platform — logos, graphics, text, software, designs, and other elements — is the exclusive property of 36ok and is protected under copyright law. These materials may not be copied, reproduced, or used commercially without prior permission.

36ok is not liable for losses caused by technical issues, server disruptions, or third parties. However, in such situations we will make every effort to restore service quickly and provide as much assistance as possible to affected users.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

Our Privacy Policy explains in detail how your personal information is collected, stored, and used. 36ok uses SSL encryption to protect user data and operates as a secure and reliable platform.

Our support team is available around the clock for any issues, complaints, or questions:

• Live Chat: 24 hours, 7 days — in Bengali and English
• Email: [email protected]

After a complaint is submitted, we will investigate and aim to provide a resolution as quickly as possible. More complex matters may take additional time.

36ok reserves the right to amend or update these terms at any time. Users will be notified of significant changes where possible. However, it is the user's own responsibility to visit this page regularly and stay updated on the latest terms.

These terms, the Privacy Policy, and the Responsible Gaming Guidelines together form the complete agreement between 36ok and its users. Any prior oral or written understandings are replaced by this document.

If you have any questions about these terms, please contact our support team. We are always ready to assist you.